Kim H Xkq

Taste

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We buy bottled water to drink for years. Recently in past month or so in buying deer park we have noticed a very different taste in the water which is not good. It is like plastic or something not pleasant to drink. We bought different brand without that experience also tried another round of deer park taste bad still
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Preferred solution: Understand why the different taste & have water tested. Is it normal. Is it a bad batch?

User's recommendation: What is happening?

Anonymous
map-marker Elizabethtown, Kentucky

Water taste like perfume or sugar is added

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I'm not sure what is in this water but it doesn't taste right and I've been drinking it non-stop. Buying two cases per month since April of last year. All of a sudden it tastes like something's in it.
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User's recommendation: Unsure

William C Dio

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Verified Reviewer
| map-marker Clementon, New Jersey

Plastic cases holding the water bottles trears very easily. It’s bad enough that bottle caps are so small that a child can open the bottles

I bought three cases at the current high rate and two of them couldnt be carried inside because the plastic tore on one side. I have to carry them up the steps into my house thru the house and down again into the garage.
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Anonymous
map-marker Baltimore, Maryland

I want get water to my house

I was trying to get water to be delivered to my house but each time I tried it all ways decided my Debit card so please help me out my account on file so I can get the water I need because Im got to have water to take my Medicine and to have when I have to go out and take care of Business
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Joan K Tdo

My cancelled deliveries!!

Deliveries have been incorrect so I talked to tavin and cancelled my order in October. I should not have gotten any water today because I cancelled in October Today I still received water Tavin??!! Tavin did not answer his phone, he has no Voice mail set up. So I texted him, then I called Deer Park to cancel my order threw them. I have empty bottles lying around and to many full water cooler bottles in my house. And todays delivery need to be picked up from my porch. Along with the empty bottles that I have Please!!
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Loss:
$40

Preferred solution: Full refund

Cheryl M Tdk
map-marker Nottingham, Maryland

Extremely Poor Delivery service

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My store has been without water for an entire month. They continue to schedule the delivery and cancel the delivery without regard of the inconvenience to my staff or customers. I cant speak with a supervisor. Promised call backs that never happen. Im done. I will be canceling this service. Clearly Im not valued as a customer. Im sure our business will be welcomed with another water supplier. Its to bad imagine deer park came highly recommended. I say NOT.
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Loss:
$50
Pros:
  • Was convenient
Cons:
  • Poor ability to react to an energy

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t trust them. Poor Service ! The nice reps do nothing to help.

Anonymous
map-marker Liberty, North Carolina

I would NOT give this company anything above a 1 because of their lousy delivery service, at both home and corporate offices in the Raleigh, NC service. They are right on time to

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Lousy delivery service, but right on time to charge acct for service. This has gone on for months. I am looking for a reliable service
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Anonymous
map-marker Cleveland, Georgia

Taste

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It is impossible to drink. It tastes like someone put something sweet in the bottle. It is undrinkable. Tastes like perfume was poured into every bottle Horrible
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User's recommendation: Do not purchase unless you like to drink perfume.

Roberta H Gud

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Verified Reviewer
| map-marker Sanford, North Carolina

Bottles leaking

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I back in December 1, 2022 i brought two cases of 35 count deer park spring water. In both cases there were four to five that were mashed and not full. They where leaking thought it was just one cause some times that happens during shipping. I was not the cases. I do not if it came from shipping or stacking but they where. leaking all in the fridge. We where afraid to drink them. So we washed the ones that were not leaking and put the rest in trash.
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Loss:
$6
Pros:
  • Taste of the water is a pro
Cons:
  • This was the only issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Lancaster, Pennsylvania

Wanted water delivered to my house

No one wanted to talk to me go figure so couldn't place a order or even get a price.I use to get delivery in Philadelphia.
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Whitni Dfi
map-marker Henderson, North Carolina

Poison or medication in the product I bought horrible

So I buy this product all the time.well not no more after the last purchase I opened the water to drink it and as I pulled it over to try to take a drink Lord it smelled like someone put a bunch of antibiotics pills in it absolutely disgusting. So I'll never buy this again. It's disturbing to know companies out here killing people like this.
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User's recommendation: Don't buy

Heather O Zvn

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Verified Reviewer
| map-marker Essex, Maryland

Contaminated water bottle

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Deer Park Water - Contaminated water bottle
Deer Park Water - Contaminated water bottle - Image 2
For me it was to late.. I opened a bottled water to take my medication. I had set it down, and when i came back it later on, I noticed it had a yellowish tint. I started examining the bottle, and it took a bit before I saw it. I dumped the water out and here you can see pieces of someone's gloves. DIRTY pieces. This will be going way passed submitting a pissed off customer review. So help me god if i get sick
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Preferred solution: Let the company propose a solution

User's recommendation: Beware!! check your bottles

Carrie F Zgp

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Verified Reviewer
| map-marker Bowie, Maryland

I have been trying to return my cooler and 25 bottles 6 times , I've waited for them to pick them up but no one shows and they turned the account over to a credit company that keeps calling me ,

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I tell them they won't pick them up ,now I'm moving what do I do with all of them bad business ,a 30 year customer and all this agrivation If you ever have to use customer service
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Pros:
  • Water good
Cons:
  • Service bad

Preferred solution: Everything picked up

User's recommendation: If you ever have to use customer service you are out of luck

Beverages Expert Talks

Coffee Subscriptions Are Not New

Feb 3, 2022

What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

Jen G Tno
map-marker Devils Lake, North Dakota

Poor customer service

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I have never been more frustrated with this company. I have been a customer for over 25 years and can't wait to cancel my service. Deliveries get rescheduled 4 or 5 times, no one answers the phone. On hold for 45 minutes only to get disconnected. Overcharging of delivery fees when the deliveries don't even happen! horrendous!
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Preferred solution: Deliver product or service ordered

User's recommendation: do NOT enroll with this company

1 comment
Guest

We are having the same problem at my job. On hold forever and then you hear "click", call disconnected.

Anonymous
map-marker Jackson, Tennessee

Customer service

They sent me cancellation letter saying things not true. When I called about it they say don't worry about it. But my water delivery driver didn't show up?? Started out great but everyone is saying how ready refresh is changing. On line it had my delivery going to some other address than I looked again back to my address. Then the time saying 1:22-5:22 pm. Then I looked again am to 10:00 pm ?? What's going on. Stayed home all day waiting. No one came. But it's going to be alright. Prayer changes things. This company needs prayer.
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User's recommendation: When things pick up

Ronda F Vod

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Verified Reviewer
| map-marker Winthrop, Massachusetts

Object found in bottled water

Deer Park Water - Object found in bottled water
My 14 yr old daughter found a sharp piece of plastic in one of her drinking bottles. She almost swallowed it, which would have cut her. This is an unacceptable packaging issue, that need awareness.
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Preferred solution: Let the company propose a solution

User's recommendation: Beware since it is clear plastic.

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